This job posting has expired
Expired on April 1, 2026
Job Description
Role: Call Centre Agent. Type: Outsourced Client. Industry: Retail. Contract Duration: Long term. Handle inbound and outbound calls professionally and courteously to understand customer needs and provide accurate information or solutions.
Responsibilities
- Handle inbound and outbound calls professionally
- Understand customer needs and provide information
- Resolve complaints and escalate complex issues
- Maintain call records and customer details in CRM
- Meet daily/weekly call quality and productivity targets
- Follow company scripts and compliance guidelines
Qualifications
- High school graduate / Bachelor’s degree preferred
- Prior call center or customer service experience is an advantage