This job posting has expired
Expired on April 1, 2026
Service Desk Team Leader (IT Operations) - Geneva, Switzerland (HYBRID)
Job Description
We are looking for a Service Desk Team Leader to take ownership of day-to-day service desk operations and lead a small on-site team in Geneva. This is a hands-on leadership position combining people management, operational oversight, and technical expertise. You will act as the technical reference for the team while serving as the main coordination point between clients and internal delivery teams.
Responsibilities
- Lead and manage daily operations of the Service Desk team
- Act as technical escalation point and subject-matter reference
- Coordinate communication between clients and internal technical teams
- Ensure SLA adherence, incident resolution, and service quality standards
- Support team development through coaching, feedback, and performance management
- Contribute to process improvement and operational efficiency initiatives
- Participate in reporting
Qualifications
- Minimum 5 years of proven experience in Service Desk or IT Support leadership roles
- Solid understanding of IT support processes, tools, and operational best practices
- Strong people management and team coordination skills
- Excellent communication skills in both French and English
- Ability to operate in fast-paced, production environments
- CFC (Swiss Federal Certificate of Capacity) or equivalent IT education