This job posting has expired
Expired on April 9, 2026
Digital Impact Associate, GS6, Amman, Jordan Country Office, MENA
Job Description
Digital Impact Associates perform a full range of procedural activities in support of ICT to ensure effective communication with client departments and efficient provision of support to other ICT staff.
Responsibilities
- Providing first-level support including receiving, processing and logging service requests
- Managing lifecycle of ICT incidents assigned in service management tool
- Providing support in conferencing with ICT and audiovisual equipment
- Maintaining ICT inventory, manuals and other documentation
- Installing/upgrading, configuring and maintaining systems and equipment
- Providing direct support during cybersecurity incidents
- Identifying sensitive data and supporting access controls
- Supporting organizational cybersecurity awareness
Qualifications
- Completion of Secondary education is required
- At least 6 years of relevant work experience in information technology