This job posting has expired
Expired on April 3, 2026
Customer Success Management Specialist (Remote)
Job Description
Responsible for managing and growing customer relationships after the sale. Focus on building strong post-sales partnerships, driving renewals, and uncovering growth opportunities through close collaboration with Sales and internal teams. Develop Customer Success Plans and track customer health.
Responsibilities
- Co-create Customer Success Plans with decision-makers
- Drive early adoption and optimal usage of solutions
- Monitor customer health and usage metrics
- Lead regular business reviews
- Identify upsell and cross-sell opportunities
- Proactively manage retention risks
Qualifications
- 2+ years of experience in Customer Success or Account Management
- Experience managing small to mid-sized customer portfolios
- Strong stakeholder management skills
- Experience using CRM tools like Salesforce
- Business Intelligence experience is a plus