This job posting has expired
Expired on April 29, 2026
Job Description
This role is responsible for overseeing customer service operations, managing team performance, and maintaining strong client relationships to ensure exceptional service delivery and customer satisfaction within a fast-paced BPO environment.
Responsibilities
- Lead and manage customer service teams
- Oversee daily operations to ensure smooth and efficient service delivery
- Monitor performance metrics and analyze operational data
- Implement and maintain quality assurance programs
- Handle escalated customer and operational issues
- Act as the primary point of contact for clients
- Develop and support training and development initiatives
Qualifications
- Bachelor's degree in Business Administration, Operations Management, or a related field
- Minimum 5 years of experience in customer service or operations management within a BPO or call center environment