This job posting has expired
Expired on April 1, 2026
Customer Service Representative (Remote — FL/GA/TX/AZ)
Job Description
Oscar is hiring a Full-Time Customer Service Representative to join our Member and Provider Services team. This is a volume-driven customer service and production-based role that handles the daily activities involved in running a health insurance company including customer interactions and back office tasks following standard operating procedures.
Responsibilities
- Develop understanding of processes, procedures, and tools associated with Oscar
- Work with members, brokers, providers, and vendors through multiple channels
- Manage an assigned caseload, maintaining service delivery and quality expectations
- Identify issues through established escalation pathways
- Monitor and track work-in-progress issues
Qualifications
- 1+ years of experience in a high-volume or customer-focused setting
- 1+ years of healthcare experience
- High school diploma or GED