This job posting has expired
Expired on April 1, 2026
Director of Quality and Learning
Job Description
The Director of Quality & Learning is responsible for leading and integrating all learning, development, and quality assurance initiatives to ensure the highest standards of service excellence, brand compliance, and continuous improvement at The Ritz-Carlton Amaala.
Responsibilities
- Develop and execute a comprehensive Learning & Development strategy
- Oversee all training programs including orientation and leadership development
- Lead internal quality audits and brand audits
- Analyze guest feedback and implement corrective action plans
- Serve as a strategic advisor to the General Manager on quality and learning performance
- Manage departmental budget and resources
- Establish quality and learning KPIs and reporting mechanisms