This job posting has expired
Expired on May 8, 2026
Cluster Reservations Manager - Raffles & Fairmont The Red Sea (Saudi Nationality)
Job Description
Raffles & Fairmont the Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to a nature-focused resort with 361 room, eleven distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa. The resort will be situated next to an 18-hole championship golf course, reflecting Fairmont's association as a world class golf destination.
THE POSITION
The incumbent in this position is responsible for following up to materialize the budgeted revenues of all segments. The position focuses on hotel's national and international accounts in terms of individual bookings.
Responsibilities
- Ensure all reservation enquires are professionally, and promptly handled and that there is no loss of business
- Conduct training to existing and new agents in the team to maintain and improve reservation selling skills
- Handle and resolve Guest issues in a positive manner so as to protect company revenue and result in Guest satisfaction
- Develop and maintain the department schedule whereby there is appropriate coverage to handle reservation calls
- Track calls using standard call conversion sheets and report results daily, weekly and monthly
- Set and amend selling strategies across all channels, and segments
- Run reports as required by Hotel and company standards
- Maintain administration procedures, as per company and Hotel standards
- Conduct annual reviews, recommend appropriate succession plan for Employee(s) development
- Monitor and report results of any incentive programs in place
Qualifications
- Degree/Diploma in Training and Development or Hotel Management
- Working knowledge of Opera, Microsoft Office
- Experience: Minimum 3 years experience in Hotel or Resort
- Experience in pre-Opening is a must