This job posting has expired
Expired on April 1, 2026
Manager Of Customer Success
Job Description
A fast-growing organization in the healthcare analytics and revenue-cycle SaaS sector, we deliver cloud-native analytics and performance-management solutions that help hospitals, health systems, and payers improve reimbursement, reduce leakage, and drive operational efficiency. We are hiring a remote Customer Success Manager to ensure customers realize measurable ROI and long-term value across the United States.
Responsibilities
- Act as the primary post-sale point of contact for assigned US-based healthcare accounts
- Lead and execute customer onboarding and implementation plans
- Develop and manage tailored success plans that increase product adoption
- Own renewal and expansion processes
- Monitor customer health using NPS, product usage, and revenue metrics
- Convey customer feedback and prioritized feature requests to Product and Engineering
Qualifications
- Experience working with healthcare or enterprise SaaS customers
- Must-Have: Salesforce, Gainsight, Customer Onboarding, Renewal Management, Churn Reduction Strategies, Net Promoter Score