This job posting has expired
Expired on April 1, 2026
Manager, Wellness Coach
Job Description
The Wellness Coach Manager will be responsible for planning, directing, and overseeing the Wellness Coach Team performance. The position will navigate the Wellness Coach team that will be responsible for the administrative, clinical, and quality activities related to improving the member engagement and health outcomes.
Responsibilities
- Implement operational strategies to improve efficiency and effectiveness impacting our cost of services
- Partner with Regional leadership to identify capacity opportunities that may affect client SLAs
- Monitor Key Performance Indicators to identify trends and areas of opportunity
- Oversee and manage the day-to-day outreach calls to members to assist with health care needs
- Establish trusting, supportive, collaborative relationships with members and their caregivers
- Advise the team to capture relevant information about the member’s demographics and healthcare information
- Complete appropriate member assessments to assist in identifying member’s needs
- Answer inbound calls from members, providers, and other resources courteously
- Conduct initial onboarding and ad hoc trainings
- Resolve any case escalations timely and comprehensively
Qualifications
- Associates degree
- 3-5 years' of progressive leadership experience
- 3-5 years' experience working with individuals with chronic diseases and/or behavioral health needs or related experience
- Intermediate level proficiency with the Microsoft suite (required)