This job posting has expired
Expired on April 5, 2026
Job Description
Lead and enhance the customer experience across all touchpoints. Design service processes and build a team to deliver excellence at scale.
Responsibilities
- Own end-to-end customer experience strategy
- Manage customer service operations
- Develop CX frameworks and KPIs
- Implement VOC programs
- Train and mentor customer-facing teams
Qualifications
- Bachelor's/Masters degree in Business/Marketing
- 10–12 years experience