This job posting has expired
Expired on April 1, 2026
Customer Service & Support Supervisor
Job Description
Leads the day-to-day activities of a team in a contact center or client service environment. Achieves specific outcomes and key indicators for their work group in order to optimize performance. Delivers CARES model to customers and service partners. Accountable for the performance for a customer service team.
Responsibilities
- Leads the day-to-day activities of a team in a contact center
- Review team behaviors and identifies trends to drive employee engagement
- Ensures that reporting is accurate and completed in a timely manner
- Collaborates with business partners to meet customer and employee needs
- Manages escalated issues and interacts with customers
- Inspires, motivates, grows and develops customer service staff
Qualifications
- Typically requires 3+ years of related experience
- Knowledgeable of the values and practices that align customer needs and satisfaction
- Ability to effectively manage risks associated with business objectives