This job posting has expired
Expired on April 4, 2026
Head of Customer Success (Remote from Turkey)
Job Description
We are seeking a strategic and results-driven Head of Customer Success to lead the global customer experience function for a fast-growing e-commerce brand.
Responsibilities
- Lead and mentor a customer success team
- Define and execute scalable customer success strategies
- Enable consultative sales and client interactions across multiple channels
- Oversee accurate and timely quotes, invoices, and order fulfillment
- Identify recurring pain points and drive process improvements
Qualifications
- Minimum 5 years of experience in client-facing operations or customer success roles
- At least 2 years in a leadership capacity
- Strong background in e-commerce operations
- Experience with Shopify, QuickBooks, or similar tools preferred