This job posting has expired
Expired on April 29, 2026
Job Description
Respond to customer queries in a timely and accurate way via phone, email or chat. Identify customers' needs and help them use specific features. Update our internal databases with information about technical issues.
Responsibilities
- Respond to customer queries
- Identify customers' needs
- Monitor customer complaints on social media
- Gather customer feedback and share it with product teams
Qualifications
- Experience using help desk software and remote support tools
- Understanding of how CRM systems work (Zendesk)
- Excellent communication and problem-solving skills