This job posting has expired
Expired on April 1, 2026
Customer Service Representative- Remote
Job Description
The Customer Service Representative (CSR) answers inbound calls from members and providers, inputs data, and provides a high level of customer service always extending courtesy and professionalism. The CSR handles inbound customer service inquiries and problems via the telephone and email while effectively recording communications accurately and consistently.
Responsibilities
- Identify, evaluate and prioritize caller needs
- Formulate plans of resolution and respond appropriately
- Maintain and restore customer satisfaction
- Perform problem analysis and recommended resolutions
- Meet call center metrics and attendance standards
Qualifications
- High School Diploma
- Prior experience in a customer service related field preferred
- General working knowledge of Microsoft Word & Outlook
- Computer keyboard proficiency and internet navigation skills required