Healthcare Support Analyst (Remote)

Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs, but promotes jobs on LinkedIn on behalf of its direct clients, recruitment ad agencies, and marketing partners. Lensa partners with DirectEmployers to promote this job for Experian. Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create digital marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to accomplish their financial goals and help them to save time and money. As Healthcare Support Analyst, You Will: - Support current Claim Source Review internal process, recommend and develop changes to improve systems efficiency, automation, and effectiveness - Document and communicate complex solutions to internal and external clients promptly - Assess project complexity and estimate development and implementation timeframe - Communicate status with team members, end-users and clients within client expectations including participating in regular client calls - Develop relationships with clients and service/sales team - Perform claims conversions from legacy to Claim Source either as lead or as a secondary analyst - Monitor accuracy and completeness of all assigned jobs - Provide technical support including testing, debugging, troubleshooting and implementing necessary program updates or additions - Analyze customer data including performing optimizations and edit reviews with customers - Review and evaluate payer notifications - Collaborate with internal and external groups to define process requirements for project - Interpret orders and selects appropriate tools to process orders - Perform software packaging duties - Perform complex database tasks and maintenance - Track change requests and high severity incidents - Contribute to continuous improvements by identifying ways to optimize resources - Maintain comprehensive project plans and schedules - Help with team leadership roles and mentor new team members You will report to the Customer Support Director.