This job posting has expired
Expired on April 1, 2026
Job Description
Based at the Mandarin Oriental Al Faisaliah Riyadh, the Reservations Agent is responsible for overall guest satisfaction by greeting guests with a warm, sincere voice, recognizing and anticipating individual guest needs, and ensuring complete follow-up. You will assist guests and colleagues in emergencies and maintain effective communication on all reservations including Rooms, Food & Beverage, and Spa.
Responsibilities
- Answer hotel’s main telephone number and connect calls correctly
- Greet all callers with warm and sincere greeting
- Process and confirm guest reservations for Rooms, F&B and Spa
- Verify availability of room type and rate
- Explain guarantee, special rate, and cancellation policies
- Accommodate and document special requests
- Maintain established filing system for all correspondence
- Support customer loyalty and brand standards