This job posting has expired
Expired on May 6, 2026
Job Description
Lead and develop initiatives that enhance the overall passenger experience, airport ranking, passenger satisfaction, and resolving journey pain-points. Foster a culture of customer-centricity and Dammam Airports Company brand advocacy.
Responsibilities
- Develop and lead the implementation of a comprehensive customer experience strategy
- Identify and map passenger journeys to identify improvement areas
- Ensure effective handling and timely resolution of complaints
- Develop passenger personas through research and data collection
- Lead and mentor a high-performing customer experience team
- Supervise financial planning and budgeting within the department
Qualifications
- Bachelor’s degree in Business Administration or equivalent
- Minimum 12 years of total experience in customer service or customer experience management