This job posting has expired
Expired on May 1, 2026
Admissions and Parent Experience Manager
Job Description
The Admissions and Parent Experience Manager leads the full parent journey—from first enquiry to enrolment and beyond. The post holder ensures a smooth admissions process, delivers exceptional customer service, and supports a strong, engaged, and connected parent community. This is a pivotal role for a dynamic, service-oriented professional who is passionate about delivering an outstanding experience to prospective and current families.
Responsibilities
- Lead initiatives to enhance parent satisfaction and service reputation
- Manage and support the front-of-house reception team
- Deliver a seamless and efficient admissions journey
- Oversee the withdrawal process and complete exit interviews
- Implement and refine retention initiatives based on data
- Lead planning and delivery of parent-facing events
- Conduct campus tours for prospective families
- Maintain regular communication through newsletters and bulletins
- Uphold high standards of child safeguarding
Qualifications
- Bachelor’s degree in Communications, Education, Hospitality, Business Administration or related field
- Minimum 3 years in customer service, school administration, event management or parent engagement
- Fluent Arabic and English (written and spoken)
- Competence in IT systems (CRM, admissions tools, survey tools)
- Willingness to complete required safeguarding training