This job posting has expired
Expired on March 28, 2026
Member Relations Executive (UAE National) – D/Quarters – TECOM Group – Dubai Holding Asset Management
Job Description
The role holder is responsible for managing and executing the operational activities of the co-working space, ensuring seamless workflows and the delivery of high-quality services in alignment with corporate policies to achieve maximum client satisfaction. Additionally, the role provides operational and coordination support to the Programs and Events function, contributing to the effective planning and execution of events.
Responsibilities
- Act as the main point of contact for the guests/visitors to the coworking space
- Ensure visitors to the office are greeted and received warmly
- Coordinate with the administrator to serve beverages to visitors
- Coordinate visitor/client requests such as cab hire, public transport information etc
- Ensure all visitor arrivals are logged correctly
- Handle all incoming and outgoing telephone calls professionally
- Ensure that the reception desk is manned, operationally prepared, and always stocked
- Provide support for VIP delegates
- Maintain office security by following safety procedures and controlling access
- Ensure continual upkeep and standards of business centre
- Guide the team in screening, shortlisting applicants based on pre-defined selection
- Collect and maintain registration applications promptly
- Coordinate with AXS for prompt processing of member applications
- Handle all incoming /outgoing mail and documents
- Maintain mail/courier log sheets on a daily/monthly basis
- Coordinate with the driver/messengers to monitor movements of collection/ delivery of documents
- Coordinate with IT support for meeting room equipment
- Inform business development team about walk-in potential business leads
- Assist in ad-hoc tasks as assigned
- Update and maintain contact list of all staff
- Prepare activity reports on all the service transactions
- Provide support to the programming and events function
- Act as a focal point of contact and coordinate for all meeting room requirements
- Provide support for the collection of information related to client feedback
- Communicate and resolve client complaints / issues
- Capture all clients Interactions (enquiry, leads, requests & complaints) accurately
- Act as a primary point of contact for business partners – coordinate for the issuance and renewal of lease, trade licenses and permits
- Collate all client documentation such as contracts, license, and passport copies
- Support the section head by channelizing client requirements into commercially viable leads
Qualifications
- Bachelor’s degree in Business Administration or a related field preferred
- With 2–3 years of experience in office administration and customer service