This job posting has expired
Expired on April 3, 2026
Customer Service Training Specialist
Job Description
We are seeking a highly skilled and experienced Customer Service Training Specialist to elevate the professional development, communication skills, and service excellence of customer-facing teams operating in Saudi-based customer service environments. This role plays a critical part in shaping Customer Experience (CX) outcomes by equipping employees with the tools, behaviors, and mindset needed to deliver consistent, high-quality service.
Responsibilities
- Design, develop, and deliver engaging and scalable customer service training programs
- Apply adult learning methodologies and blended learning techniques
- Conduct regular training needs assessments and skills gap analyses
- Continuously update and refine training modules based on feedback and KPIs
- Enhance employee communication skills, emotional intelligence, and conflict resolution
- Embed customer service excellence and brand representation into all training initiatives
- Measure and evaluate training effectiveness
Qualifications
- Proven experience as a Customer Service Trainer, Training Specialist, or Learning and Development professional
- Strong background in customer service operations, customer experience (CX), or service quality management
- Excellent interpersonal, communication, and presentation skills
- Demonstrated ability to design, deliver, and evaluate training programs for adult learners
- Solid understanding of adult learning theory, facilitation techniques, and instructional design principles