This job posting has expired
Expired on April 1, 2026
Technical Account Manager
Job Description
We're looking for an outgoing individual with a passion for technology and a desire to provide an exceptional level of service to join our growing team. You'll be responsible for supporting our VIP clients while maintaining a sense of empathy to the client's needs, and providing them with a friendly, positive, and knowledgeable experience. The goal is to ensure that all current and potential users of the company software have the information and tools they need.
Responsibilities
- Work in the Technical Account Management Hubspot pipeline by answering incoming support calls and emails
- Assist dedicated VIP client Slack channels
- Transfer/escalate issues to other team members as needed
- Assist with new client onboarding meetings and training as needed
- Lead weekly payroll and crew member webinars
- Utilize Hubspot help-desk software to log tickets and resolutions
- Submit software development requests and bugs to development on behalf of users
Qualifications
- Bachelor's degree or higher; or 2 to 3 years of related experience and/or training
- Customer service experience
- The ability to deal with high volumes and work under pressure
- Excellent listening and communication skills
- Knowledge of production accounting basics is a plus
- Advanced knowledge of digital payroll management solutions