Guest Relations Specialist

Greet guests upon arrival, perform check-in/check-out procedures, and handle room assignments and key issuance. Process payments, handle foreign exchange, and maintain an accurate cash drawer (float). Manage the switchboard, handle internal and external calls, and relay messages to guests or other departments. Address guest complaints professionally and escalate them to management when necessary. Promote hotel services, food & beverage outlets, and room upgrades to maximize revenue. Maintain guest privacy and adhere to safety and security protocols.