This job posting has expired
Expired on April 29, 2026
Quality Assurance Specialist
Job Description
Ensures service quality across customer-facing functions by designing and executing quality frameworks and evaluation models within a leading fintech company. Translates standards into measurable outcomes.
Responsibilities
- Execute and maintain QA framework across voice and digital channels
- Monitor customer interactions using sampling methodologies
- Analyze quality results to identify systemic gaps
- Provide structured feedback to frontline teams
- Maintain accurate QA records and produce reports
Qualifications
- 4+ years of experience in Quality Assurance or Customer Experience
- Advanced knowledge of banking and fintech compliance
- Experience with CRM or ticketing systems (Zoho preferred)