This job posting has expired
Expired on April 3, 2026
Customer Support Analyst
Job Description
The Customer Support Analyst is responsible for supporting Explorance’s products for our customers. This includes interacting and communicating with our internal teams to solve problems. The role also includes some consulting with customers on how to best integrate Explorance’s application to 3rd-party systems to meet their automation and scalability needs.
Responsibilities
- Serve as a single point of contact for customer support and problem resolution
- Create service requests and document customer interactions
- Provide tier 2/3 functional and technical support
- Configure and implement new functionality in software solutions
- Assist in implementations, installations, upgrades and migrations
- Investigate issues with customer IT systems (SSO, LMS, SIS, HRIS)
- Provide basic technical and web application training to customers
- Collaborate with developers and QA team
Qualifications
- 3-5 years’ experience in IT related field
- Minimum 3 years customer support/technical support experience with enterprise software
- Relevant technical work experience deploying web applications in IIS
- Experience with system integration, product architecture, infrastructure, databases, and cloud systems
- Strong analytical problem solving skills
- Exceptional communication skills in English and French
- Technical or Business Diploma in related field
- Experience with SQL/Oracle Database querying and MS Excel