This job posting has expired
Expired on April 2, 2026
Job Description
Serve as a trusted advisor to customers across INNERGY and Microvellum. You will own the technical relationship post-sale, helping customers navigate complex workflows, integrations, and product capabilities while ensuring platform optimization and scalability.
Responsibilities
- Act as the primary technical point of contact for a portfolio of assigned customers
- Build trusted relationships with customer technical stakeholders and power users
- Guide customers on best practices for configuring and using the platform
- Partner with Support and Engineering to own technical escalations
- Advocate for customers internally regarding issue prioritization
- Monitor customer health, usage patterns, and system performance
Qualifications
- 3–7+ years of experience in a Technical Account Manager, Solutions Engineer, or Support Engineer role
- Strong understanding of SaaS platforms, system integrations, and complex technical workflows
- Professional fluency in French (written and spoken)
- Willingness and ability to travel periodically
- Experience with ERP, manufacturing, or CAD/CAM software is a plus