This job posting has expired
Expired on April 1, 2026
Front Office Manager
Job Description
The Front Office Manager is responsible for leading and managing all aspects of the Front Office operations, ensuring an exceptional guest experience while driving efficiency and operational excellence. This role is pivotal during pre-opening to establish service standards, systems, and team culture that reflect the brand’s personality and promise.
Responsibilities
- Lead the setup of Front Office operations, including recruitment, training, and implementation of SOPs
- Establish operational processes and tools to ensure a seamless guest journey
- Collaborate with pre-opening teams to align guest experience and concierge operations
- Train and mentor the Front Office team ahead of the launch
- Assist in designing reporting and operational dashboards to track KPIs
- Oversee daily Front Office operations, including Guest Relations, Reception, Concierge, and Bell Services
- Ensure service delivery meets brand standards and exceeds guest expectations
- Monitor team performance, scheduling, and departmental budgets
- Handle guest complaints and service recovery
- Collaborate with other departments to elevate guest experience
- Lead, mentor, and develop the Front Office team
- Oversee recruitment, onboarding, performance reviews, and ongoing training
- Act as an ambassador for the hotel’s brand values
- Promote sustainability and socially responsible practices
Qualifications
- Bachelor’s degree in Hospitality, Hotel Management, or a related field
- Minimum 5 years’ experience in Front Office management, preferably within a lifestyle or luxury hotel
- Proven expertise in pre-opening hotel operations is highly desirable
- Proficiency with hotel PMS systems (Opera, Protel, or equivalent)
- Fluency in English