This job posting has expired
Expired on April 1, 2026
Senior Guest Experience Agent (m/f/d)
Job Description
Remote role handling challenging guest issues for a hospitality brand. Requires expert problem-solving and diplomatic skills. Fluent German and English mandatory.
Responsibilities
- De-escalate and resolve complex guest issues
- Analyze problems for tailored solutions
- Collaborate cross-functionally
- Manage brand reputation and reviews
Qualifications
- Strong background in customer support (B2C/B2B)
- Expert problem-solver
- Fluent in German and English (C1+)
- Able to stay calm under high pressure