This job posting has expired
Expired on April 1, 2026
Group Supervisor
Job Description
Contact appropriate individual or department as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Determine and give complimentaries to guests as gifts for their patronage. Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales & Marketing. Assist management in training and motivating employees; serve as a role model.
Responsibilities
- Follow all company policies and procedures
- Ensure uniform and personal appearance are clean and professional
- Welcome and acknowledge all guests according to company standards
- Speak with others using clear and professional language
- Develop and maintain positive working relationships with others
- Monitor the performance of others to ensure adherence to quality expectations and standards
- Perform general office duties to support Sales & Marketing
- Process all reservation requests, changes, and cancellations
Qualifications
- High school diploma or G.E.D. equivalent
- At least 2 years of related work experience