This job posting has expired
Expired on April 1, 2026
Customer Service Advocate I - MD Medicaid (Remote)
Job Description
TalentAlly is seeking a Customer Service Advocate to answer member and provider inquiries regarding Medicaid product information, claims, and eligibility. This role operates in a call center environment to resolve health and billing issues while providing compassioniate service.
Responsibilities
- Answer member, provider, and broker inquiries via phone
- Gather and research information to resolve inquiries
- Examine claim submissions to verify liability
- Document all client interactions per departmental procedures
- Participate in ongoing education for new services
Qualifications
- High School Diploma or GED
- Less than one year customer service experience