This job posting has expired
Expired on April 1, 2026
Job Description
We are seeking dynamic and motivated individuals who are fluent in both Chinese and English to join our customer care team in Amman, Jordan. This role is ideal for those who are passionate about providing exceptional service and support to a diverse clientele. As a member of our team, you will have the opportunity to engage with customers across various platforms, ensuring their needs are met while enhancing their overall experience with our brand.
Responsibilities
- Provide exceptional customer service in both Chinese and English
- Utilize CRM software to track customer interactions
- Collaborate with team members to share insights
- Participate in regular training sessions
- Analyze customer feedback and trends
- Monitor and report on key performance indicators (KPIs)
Qualifications
- Fluency in both Chinese and English
- Strong problem-solving abilities
- Experience with CRM systems
- Ability to work collaboratively
- Proficiency in conflict resolution