This job posting has expired
Expired on April 1, 2026
Call Center Agent
Job Description
Handle inbound and outbound customer interactions to resolve inquiries, book appointments, and provide a high-quality service experience within SLA and company policy.
Responsibilities
- Answer incoming calls and digital queries professionally and efficiently.
- Record customer information and issues accurately in CRM.
- Follow scripts and escalation procedures appropriately.
- Perform outbound follow-ups and reminders when required.
- Handle inbound and outbound communications.
- Record case details and submit closure wrap-up.
- Escalate urgent issues to the team lead.