This job posting has expired
Expired on May 6, 2026
Job Description
In this role, you will take ownership of strategic customer relationships, ensuring long-term satisfaction, retention, and growth across a portfolio of high-impact accounts. You will act as a trusted advisor, guiding clients through onboarding, adoption, and ongoing optimization while delivering measurable business value.
Responsibilities
- Lead onboarding, training, and adoption initiatives
- Build strong executive-level relationships as a trusted advisor
- Develop deep product and technical expertise to support integrations
- Conduct regular customer touchpoints and quarterly business reviews
- Identify and execute upsell and expansion opportunities
- Manage commercial negotiations and contract discussions
- Translate customer feedback into actionable insights for product teams
Qualifications
- Minimum 5 years of experience in Senior Customer Success roles within B2B SaaS environments
- Experience in healthcare and Salesforce ecosystems preferred
- Proven success managing enterprise portfolios exceeding $3M in ARR
- Strong executive communication, presentation, negotiation, and problem-solving skills
- Hands-on experience with Salesforce CRM