This job posting has expired
Expired on March 28, 2026
Customer Success Manager (Hybrid Work Schedule)
Job Description
The primary role of the enterprise Customer Success Manager (CSM) position is to manage a portfolio of key customers by building relationships with those customers, assuring that they have a positive experience with Quorum Products and Services. This is achieved by directly being accountable for customer health reporting and becoming the sponsor for each assigned customer’s journey with Quorum.
Responsibilities
- Manage a portfolio of key customers and build relationships
- Directly accountable for customer health reporting
- Manage annual recurring revenue of between $5M-$10M per year
- Support strategies to maximize customer health, acquisition, retention, and profitability
- Execute customer action plans and onboarding
- Conduct Customer Monthly and Quarterly regular touch points
- Handle Account Escalations
- Monitor and Report Customer Health
- Manage Renewals
- Coordinate across organizations
- Lead CSAT Initiatives
- Work with sales to commercialize account opportunities
- Prevent churn
Qualifications
- Master Degree or 4 year degree from accredited university
- Min 5 years experience in a Customer Service or Account Management related role