This job posting has expired
Expired on April 1, 2026
Customer Success Manager, Circle Plus
Job Description
This position is posted by Jobgether on behalf of a partner company. We are looking for a highly motivated Customer Success Manager to drive the success of our premium-tier customers. This role focuses on building long-term partnerships, guiding customers through onboarding and adoption, and helping them maximize the value of our platform. You will manage a portfolio of strategic clients, providing proactive support and strategic insights to ensure their communities thrive. Working cross-functionally with Product, Engineering, Sales, and Support, you will help shape best practices and processes for scalable customer success. This is a high-impact position that combines hands-on account management with opportunities to influence broader customer experience strategy.
Responsibilities
- Serve as the primary point of contact for a portfolio of premium customers, managing onboarding, adoption, and ongoing engagement
- Conduct strategy sessions to guide customers in achieving their goals and maximizing platform value
- Analyze usage data to identify risks and opportunities, and implement engagement campaigns to drive adoption and retention
- Build and maintain strong relationships with multiple stakeholders within client organizations
- Communicate effectively with both technical and non-technical audiences, providing clear guidance and updates
- Collaborate internally to share customer feedback, inform product improvements, and contribute to overall customer success strategy
- Support customers through renewal and expansion cycles
Qualifications
- 4+ years of experience in SaaS Customer Success, community management, or working directly with creators
- Proficient in English (CEFR Level C2 / ILR Level 5)
- Proven ability to manage complex accounts with multiple stakeholders and tight timelines
- Experience driving adoption, retention, and growth through proactive account management
- Strong analytical skills, using data to inform strategy and actions