This job posting has expired
Expired on April 3, 2026
Customer Support Analyst
Job Description
BigHand offers technology solutions for busy legal professionals that provide data and insights to increase value and profits. Through our expert knowledge and innovative technology, we enable our customers to achieve enhanced efficiency, better decision-making and harness their competitive edge. In Lebanon, we partner with Digitus Consultants who enable us secure top talent across Lebanon.
Responsibilities
- Provide first-line support for incidents and requests
- Triage customer issues, diagnose problems and resolve them using playbooks and knowledge articles
- Perform remote investigations focused on restoring / enabling product functionality
- Own the end-to-end case lifecycle
- Ensure your cases are managed in line with SLAs
- Troubleshoot product integrations
- Create and update documentation, including knowledgebase articles
Qualifications
- Good working knowledge of Microsoft Office (Word, PowerPoint, Excel)
- Good working knowledge of Microsoft Windows OS (10/11)
- Dutch language skills are a plus, but not required