This job posting has expired
Expired on April 1, 2026
Retail Operations Manager
Job Description
F&B and Retail Operations Manager – Kiosks & Gate Shops Company. A well-established consumer-focused organization operating multiple food service and retail formats across Kuwait, with ongoing expansion across existing and new markets. The role leads multi-site operations, ensuring consistent execution, strong customer experience, sales growth, cost control, and operational excellence across all formats. This position plays a critical role in translating business strategy into day-to-day execution, driving growth, efficiency, and profitability across direct-to-consumer channels.
Responsibilities
- Oversee end-to-end operational and commercial performance of all kiosks and gate shops
- Manage and grow direct-to-consumer channels including kiosks, retail outlets, gate shops, and new formats
- Drive sales growth, margin improvement, profitability, and performance recovery initiatives
- Ensure consistent execution of operational standards, SOPs, and brand guidelines across all locations
- Control operating costs including labor, waste, and store-level expenses
- Drive sales initiatives in coordination with Marketing, including promotions, product launches, menu engineering, and effective product ranging
- Lead operational excellence initiatives to enhance customer experience and service quality
- Set clear performance targets, monitor productivity, and support team development
- Act as the primary operational point of contact for external stakeholders including cooperatives, mall management, retail partners, and vendors
- Support the planning, launch, and scaling of new kiosks and gate shops in existing and new markets
Qualifications
- Bachelor’s degree in Business Administration, Marketing, or a related field (MBA preferred)
- 7–10 years of experience in food service and retail operations
- Proven success in managing restaurant, café, kiosk, or retail store operations
- Experience managing direct-to-consumer sales channels
- Strong exposure to store-level P&L management and cost control