This job posting has expired
Expired on April 1, 2026
Intake Specialist (Inbound)
Job Description
The Intake Specialist (Inbound) - Remote talks directly with patients and their families, determining their needs, their medical history, physical and mental state and special requirements. This role will follow an 8am-5pm Pacific Time schedule. Candidates located in PST or MST time zone will be preferred.
Responsibilities
- Promotes the values of Hanger
- Receives incoming calls from patients and scheduling various appointment types for multiple locations
- Communicates professionally with patients
- Appropriately documents and confirm requested appointment
- Provides excellent customer service
- Determines the most appropriate location, clinician, and appointment type needed for the patient
- Manages incoming faxes from referral sources
- Triages and route general inquiry calls
- Contacts patient for no show/rescheduled appointments
Qualifications
- High school education or equivalent
- Minimum of 2 years of related experience
- Minimum good fit for the job, as determined by a skills assessment
- Experience in a medical office preferred
- Medical terminology knowledge preferred
- Experience with EMR systems (NextGen) preferred