This job posting has expired
Expired on April 4, 2026
Customer Experience and Technical Support Director
Job Description
Lead Ticimax’s end-to-end Customer Experience and Technical Support strategy, directly shaping service quality and operational excellence.
Responsibilities
- Lead Ticimax’s CX organization end-to-end
- Improve end-to-end customer journey
- Set clear team goals and performance expectations
- Provide regular reporting to the CSO
Qualifications
- Minimum 15 years professional experience
- Senior leadership in Contact Center Operations
- Advanced English proficiency
- Proven success managing multiple teams