This job posting has expired
Expired on April 3, 2026
Customer Success Management Specialist (Remote)
Job Description
The Customer Success Management Specialist is responsible for managing and growing customer relationships after the sale, ensuring customers fully adopt and realize value from our client's company. This role focuses on building strong post-sales partnerships, driving renewals, and uncovering growth opportunities.
Responsibilities
- Co-create Customer Success Plans with customer decision-makers
- Drive early adoption and optimal usage of solutions following implementation
- Monitor customer health and usage metrics
- Lead regular business reviews to assess progress
- Identify and qualify upsell and cross-sell opportunities
- Proactively manage retention risks to support successful renewals
- Maintain accurate customer data in Salesforce
Qualifications
- 2+ years of experience in Customer Success, Account Management, or a similar customer-facing role
- Experience managing small to mid-sized customer portfolios
- Strong stakeholder management, communication, and relationship-building skills
- Experience using CRM tools such as Salesforce
- Business Intelligence experience is a plus