Warranty Supervisor | Casablanca (Morocco)

Company culture: CAC (Centrale Automobile Chérifienne) is characterized by a strong collaborative culture, placing people, trust and teamwork at the core of its organization. A close management approach supports guidance, empowerment and long-term working relationships within committed teams. This dynamic is complemented by a competitive dimension, focused on performance, ambition and customer satisfaction. The Warranty Supervisor is responsible for validating the administrative warranty files received from CAC and the network. He (she) is responsible for analyzing diagnostic protocols and performing tests before confirming the warranty. He (she) must implement actions related to internal/external customer satisfaction. He (she) must monitor warranty activity and the performance indicators of CAC and the network. He (she) collaborates with the manufacturer, insurance, and dealerships to anticipate warranty incidents and propose appropriate actions; He (she) must ensure compliance with the repair technical documentation by the dealerships. He (she) must put the customer at the center of his/her actions. He (she) must ensure compliance with brand standards and internal procedures.