This job posting has expired
Expired on March 27, 2026
Information Technology Support Specialist
Job Description
IT Support Officer to provide front-line technical support for employees and ensure the stable operation of office IT infrastructure. The role covers troubleshooting hardware/software issues, managing network devices, and handling IT assets and licensing.
Responsibilities
- Troubleshoot and support employee devices (hardware/software)
- Provide user support for account access, data security, and system updates
- Install, configure, and maintain software applications and OS
- Monitor IT systems and resolve potential issues proactively
- Conduct backups and recovery for data loss prevention
- Maintain Cisco devices: switches, wireless controllers, and IP phones
- Manage IT hardware procurement and inventory
- Track software licenses and ensure compliance
Qualifications
- Degree in IT-related field (e.g., computer engineering, information systems)
- Minimum 1 year of hands-on IT support or technical assistance experience
- Strong Windows/macOS support experience
- Active Directory account management knowledge
- Familiarity with networking basics (TCP/IP, DNS, DHCP)
- Hands-on experience with M365 or Google Workspace
- Experience with ITSM tools