This job posting has expired
Expired on March 30, 2026
Manager, Sales and Customer Service
Job Description
The Manager, Sales & Customer Service ensures that the very best of Macy's is always on display. They lead initiatives to increase shopper loyalty while upholding Macy’s standards for customer service. Their passion for the perfect customer experience drives the service team to maintain a welcoming and ready sales floor.
Responsibilities
- Build a productive, enthusiastic team to engage with customers
- Exceed sales goals by leading Macy's initiatives through coaching
- Review and utilize Sales and Star Rewards data to develop strategies
- Manage selling support including stockroom, signing, and merchandising
- Conduct ongoing talent analysis and career progression plans
- Interview, hire, train, coach, and evaluate direct and indirect reports
- Foster an environment of acceptance and respect
Qualifications
- 3-5 years of management experience in retail
- High School diploma or equivalent required
- Bachelor’s degree preferred
- Ability to lift at least 30 lbs
- Ability to work a flexible schedule including evenings, holidays, and weekends