This job posting has expired
Expired on April 1, 2026
Patient Engagement Specialist
Job Description
Elite Clinical Network (ECN) is a premier integrated site network dedicated to advancing clinical research. The Patient Engagement Specialist plays a vital role in patient recruitment for ECN’s multi-US site clinical research network. Remote based, this call center role is responsible for contacting potential participants, conducting prescreening calls, and coordinating with sites to ensure a seamless patient experience.
Responsibilities
- Conduct a high volume of outbound calls and answer inbound calls, texts, and emails
- Schedule goal number of screening visits per day
- Use standardized scripts and prescreening questions within RealTime CTMS
- Accurately document all patient interactions and medical outcomes
- Route qualified patients to site staff for further screening or enrollment
- Provide timely follow-up with patients to confirm appointments
- Maintain compliance with HIPAA, GCP, and site-specific privacy requirements
- Support recruitment campaigns by providing feedback on patient concerns
Qualifications
- Degree in healthcare, communications, or related field preferred
- Minimum of 1 year of experience in patient recruitment, call center, customer service, or healthcare-related role
- Strong verbal communication and active listening skills
- Ability to explain complex medical or research information in lay-friendly terms
- Proficient with call center technology, CRM/CTMS systems, and Microsoft Office Suite
- Bilingual (English/Spanish) preferred