This job posting has expired
Expired on April 1, 2026
Customer Service Representative
Job Description
Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries through calls and emails. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions. Processing orders, forms, applications, and requests. Keeping records of customer interactions, transactions, comments, and complaints. Communicating and coordinating with colleagues as necessary. Providing feedback on the efficiency of the customer service process. Ensure customer satisfaction and provide professional customer support.
Responsibilities
- Maintaining a positive and empathetic attitude toward customers
- Responding promptly to customer inquiries through calls and emails
- Communicating with customers through various channels
- Acknowledging and resolving customer complaints
- Knowing products thoroughly to answer questions
- Processing orders, forms, and requests
- Keeping records of customer interactions and complaints
- Coordinating with colleagues and providing feedback on service processes
Qualifications
- Relevant university degree
- Minimum 2 years of experience in a similar role
- Proficiency in MS Office (Word, Excel, Outlook)
- Excellent communication and interpersonal skills
- Strong problem-solving and conflict-resolution abilities
- Ability to handle customer inquiries efficiently and professionally
- High level of organization and attention to detail
- Ability to work under pressure and meet deadlines
- Customer-focused mindset and a positive attitude