This job posting has expired
Expired on April 1, 2026
Customer Success Manager, Circle Plus
Job Description
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Manager, Circle Plus in Spain. We are looking for a highly motivated Customer Success Manager to drive the success of our premium-tier customers. This role focuses on building long-term partnerships, guiding customers through onboarding and adoption, and helping them maximize the value of our platform.
Responsibilities
- Serve as the primary point of contact for a portfolio of premium customers, managing onboarding, adoption, and ongoing engagement.
- Conduct strategy sessions to guide customers in achieving their goals and maximizing platform value.
- Analyze usage data to identify risks and opportunities, and implement engagement campaigns to drive adoption and retention.
- Build and maintain strong relationships with multiple stakeholders within client organizations.
- Communicate effectively with both technical and non-technical audiences.
- Collaborate internally to share customer feedback.
- Support customers through renewal and expansion cycles.
Qualifications
- Strong alignment with organizational values and a customer-first mindset.
- Proficient in English (CEFR Level C2 / ILR Level 5).
- 4+ years of experience in SaaS Customer Success, community management, or working directly with creators.
- Proven ability to manage complex accounts with multiple stakeholders and tight timelines.
- Experience driving adoption, retention, and growth through proactive account management.
- Strong analytical skills, using data to inform strategy and actions.
- Excellent communication skills across a variety of audiences and formats.
- Self-motivated, proactive, and able to work effectively in a fast-paced, remote-first environment.
- Team player with process-oriented mindset.
- Comfortable learning new tools and platforms.