This job posting has expired
Expired on April 29, 2026
Operations Specialist
Job Description
Handle high volumes of incoming inquiries through approved support channels. Identify and assess customers’ needs to achieve satisfaction; provide accurate, valid, and complete information by using the right methods/tools. Open, track, and close customer support tickets within agreed SLAs.
Responsibilities
- Handle high volumes of incoming inquiries (Email, Chat, Phone, and Ticketing systems)
- Identify and assess customers’ needs to achieve satisfaction
- Open, track, and close customer support tickets within SLAs
- Escalate complex technical issues or integration bugs to the technical team
- Maintain detailed and accurate records of customer interactions in the CRM system
- Identify recurring customer pain points and suggest process improvements
- Follow communication procedures and guidelines to ensure brand consistency
Qualifications
- Minimum of 3–5 years of experience in customer support, contact centers, or a client-facing role
- Bachelor’s Degree in Business Administration, Communications, or a related field