This job posting has expired
Expired on April 2, 2026
Customer Service Agent
Job Description
As Customer Service Agent you will be responsible for maintaining outstanding Customer Service standards through operational excellence in freight operations, proper documentation and ensure efficient and smooth handling of all freight activities for current and potential clients, in the best interest of DSV.
Responsibilities
- Always deliver best in class customer service to all DSV customers
- Interacts with customers and vendors to Establish DSV SOP’s
- Ensure all communications are professional, timely and appropriately handled
- Send routing, follow up with origin and update customer with status at all stages
- Update the tracking sheet with freight status and send to the customer on daily basis
- Negotiate rates with Carriers and update the Export Rate sheet in share point
- Create jobs in CW1 for all export shipments
- Quote Agent & Customers for all export inquiries
Qualifications
- Bachelor's degree
- 5 years of Freight operations experience