This job posting has expired
Expired on April 13, 2026
Job Description
A Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Receptionist contributes to the first impressions of our Guests and, therefore, must perform tasks to the highest standards.
Responsibilities
- Achieve positive outcomes from Guest queries
- Ensure an efficient reception experience for Guests
- Keep Front Office Manager and Reception Supervisors aware of feedback
- Demonstrate high level of customer service
- Attend training courses
- Demonstrate knowledge of hotel room categories and rates
- Maximize room occupancy and use up-selling techniques
- Use correct procedures for currency acceptance
- Comply with hotel security and safety legislation
Qualifications
- Completed high school certificate or equivalent
- Previous experience in a customer-focused industry
- Excellent grooming standards
- Competent level of IT proficiency