This job posting has expired
Expired on March 28, 2026
Client Service Advisor
Job Description
The Client Service Advisor (CSA) will act as the first line of contact in addressing clients’ queries and needs, playing a crucial role in delivering the unique CHANEL experience. The Client Care team will complement the boutiques by providing the first level of luxury support to clients, delivering a memorable CHANEL brand experience with exceptional client care built on quality, trust and empathy.
Responsibilities
- Act as the first line of contact in addressing clients' inquiries and needs.
- Proactively solve issues while delivering a differentiated experience.
- Engage clients and build long-term relationships.
- Demonstrate sound understanding and knowledge of CHANEL’s products and services.
- Prepare handling proposals for complex cases for consultation.
- Build strong relationships with boutiques to ensure smooth operations.
- Support clients through guided navigation, troubleshooting, and personalized assistance.
- Ensure clear and complete handover or escalation of cases to respective functional teams.
Qualifications
- Demonstrated client care experience and the ability to proactively address clients’ needs.
- Excellent interpersonal and communication skills.
- A positive attitude, empathy and resilience.
- Demonstrated adaptability to a variety of circumstances.
- Possesses a ‘growth mindset’ and is self-motivated.